Quality Service Evaluation

2. Name

3. Date
   Date

5. Incident Date
   Incident Date

6. Incident Type

8. Phone

9. Email

11. We are interested in having your input concerning the quality of service that the Mayfield Heights Police Department has provided to you during the incident you had listed above. It is important for our Police Department to be sure that we are providing quality police services. If you don’t mind I would like to ask you about the service you received when you had contact with our Police Department.

    We are interested in having your input concerning the quality of service that the Mayfield Heights Police Department has provided to you during the incident you had listed above. It is important for our Police Department to be sure that we are providing quality police services. If you don’t mind I would like to ask you about the service you received when you had contact with our Police Department.

13. Communications Officer Name(s)

    if known

15. Were you professionally greeted by the Dispatcher?

    1. Yes
    2. No

17. Were all your questions or concerns addressed by the Dispatcher?

    1. Yes
    2. No

19. Did the Dispatcher make you feel at ease calling in?

    1. Yes
    2. No

21. Did the Dispatcher provide you with any additional helpful information?

    1. Yes
    2. No

23. Additional Comments

25. Police Officer or Detective Name(s)

    if known

27. Was the officer professional while speaking with you?

    1. Yes
    2. No

29. Was the incident handled professionally and to your satisfaction?

    1. Yes
    2. No

31. Did the Officer make you feel comfortable calling for a report?

    1. Yes
    2. No

33. Did the Officer provide you with any follow up information or prevention message?

    1. Yes
    2. No

35. Additional Comments

37. How would you rate your overall interaction with our Department?

    1. Very Satisfied
    2. Satisfied
    3. Dissatisfied
    4. Very Dissatisfied

39. What could we have done to improve our service?

41. Is there any other service or program that our Police Department could provide that would be a benefit to the citizens of Mayfield Heights?

Leave This Blank:


42. 1. Receive an email copy of this form.
43. Email address

    This field is not part of the form submission.

44. Submit

* indicates a required field